Help Desk

We accompany you in the implementation and modernization with the Help Desk solution that best suits your business.

All attention focused on a single point

We implement work tools for customer service, support and after-sales centers that help you organize your work and centralize in a single point the interactions with your customers, improving your service control. We have over 15 years of experience managing specialized tools in this field, and we understand the related challenges.

We can help you improve the control of your service.

Not all companies face the same challenge

Those offering their services to the public

Companies that target their products and services to the mass consumer public, your customers are many and you will have many interactions with them, you need a single site where you can control the service you provide and the level of attention your company is able to provide if you want to improve.

Those that offer their services to other companies

Companies that direct their products and services to other companies, you will have a limited number of customers, but an intense and recurring relationship with them. You need to control that relationship and be clear about how you respond to their demands if you want the relationship to last for many years.

Those who want to organize their internal services

Companies that have done well, have grown and the entropy of rapid growth leads them to review their internal processes in search of control and efficiency. There are areas within companies that help everything work by supporting other areas, having control of these processes is important so that bottlenecks do not appear.

How can we help you?

Process maturity model

It's not the tool, it's the process, we can help you improve your customer service process thanks to our extensive experience implementing this type of systems in hundreds of clients.

Implementation of solutions

We work with several specialized manufacturers, we are sure to count the tool that best suits your needs among them. We make sure it fits your processes.

Optimization of solutions

One day you start with a tool, but life goes on and needs change, we can help you to equalize and upgrade your tool towards your current and future needs.

Traceability, agility, and customization with Zendesk

Amara needed a new tool to manage its Contact Center, where it could handle its customer service channels in a unified manner. The goal was to strengthen the digital channel, enable customers to track their requests, and streamline processes.

Set up a ticket system to categorize cases and record each query
Implement Talk for telephone support for installers
Configure extensions to integrate different calendars with Zendesk and centralize all support for managing appointments for installer start-ups

We integrate the service with Business Central through an available API, thereby obtaining information on customers, orders, installation dates, materials, etc. All this data is displayed in ticket fields. To do this, several custom applications were developed and adapted to each service and agent role.

Big impact of Cobee's data quality

Cobee is a Spanish startup founded a few years ago that offers services to improve motivation and extra-work benefits for company employees.

What did we do?

Redesign of work operations and optimization of business logic to promote the scalability of the CX department
Development and redirection of web forms and emails for customized configuration of inbound channels

Data analysis, cleaning, and migration were vital to ensuring that Cobee's CX team would have the solution for their activity, fully configured and in record time.

Centralize attention

Contact our team to improve your processes

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